• Well problem? (450) 275-1304
  • Schedule7 days a week
  • Guaranteed serviceWell pump systems

FAQ

Our services

We offer fast and emergency service when necessary, in the Laurentians and Lanaudière,  we serve (north-south)  between Boisbriand and Mont-Tremblant and (east-west) Arundel and Rawdon.  To find out if you are within our served radius, consult the map ) from our  Contact Us page and contact us to confirm if we can come to your residence. 

Travel costs apply depending on the number of km to travel between our office and your residence (round trip).

Our team is concerned about the quality of the services and products we recommend, in order to offer a service that exceeds your expectations and meets the highest industry standards. Guaranteed service and parts (from the manufacturer) 

See our achievements and clients testimonials

Consult our Business listing in Google  for more testimonials!

Drinking water well pump system installation, replacement and repair service, for residences, cottages or businesses that have an artesian or surface well.

Pompe MDG sells and installs pumps for artesian wells and surface wells.

We offer 3 types of well pumps to draw the water needed for your home. In addition to pressure tanks, control boxes, pressure switch and more plumbing fittings required for waterproof installation.

Contact us for more informations.

It is important to have recourse to a trusted specialist to accurately identify the real source of the problem. If you are dealing with a loss of pressure or a complete lack of water in your home, it is possible to determine the problem quickly by replacing only the defective parts of your well pump system. An annual inspection and calibration of your system prolongs its lifespan.

Pompe MDG holds a valid R.B.Q. license

Validate a RBQ license, from Registre des détenteurs de license au Québec.

We process requests from owners of residences or businesses.

If you are a tenant and have a water supply problem, please notify the place owner, tocontact us.

We don’t drill

You will need to do business with a well digger to have a well dug on your land.  For an estimate of your needs, we can recommend approved companies recognized for their values and the quality of their services. 

We will still be able to offer you our pump installation products and services when it is drilled. 

Contact us for more informations.

Our service is guaranteed for one year.

The parts installed are guaranteed by the manufacturers, depending on the type of product you have purchased. Ask for complete details on the guarantees offered.

  • 1 year parts and labor
  • 5 years on Well Rite tanks
  • 7 years on Well-X-Trol tanks
  • 5 years on submersible pumps
  • 1 year on jet pumps

Contact usfor more informations.

According to our experiences in the field, we only select trusted products and brands that have proven themselves over time.

Some of our products are now sold online such as tanks, submersible pumps, jet pumps and tank tee kits (bronze or stainless steel). New products will be added every month, if you have any suggestions let us know.

Orders and payments

To place an order you can:

  • Visit our online store for certain products, such as pressure tanks.
  • You can contact us directly to place an order, have it delivered or have it installed. (450) 275-1304

As soon as possible from 12h to 24h. Need your item today? Priority delivery charges of $60 are applicable. Priority delivery charges of $60 are applicable. Contact us to order (450) 275-1304

Please contact us as soon as possible.

What payment methods are accepted

Visa and MasterCard credit cards.

When will payment be charged to my credit card?

Items will be charged to your credit card upon purchase.

You are not required to have an account to place orders on our pumpmdg.com site. To place your order without an account, click Checkout as Guest when prompted to login or register.

Refunds

Due to factors such as warranties, original vendor, shipping restrictions, product type, etc., some items cannot be returned.

Any products installed cannot be refunded.

To find out if this is possible, contact our customer service team. Select the button that says Contact Us to Return and complete the form on the next page. Please include:

  • Order number
  • Item(s) you wish to return
  • Quantity you are returning (if applicable)
  • Return reason

You can expect a response from our representative, to your inbox within 24 hours. We will email you a shipping label and return authorization number.

You can also contact customer service at (450) 275-1304.

Refunds

Some products are non-refundable. If you order a non-refundable product, we will contact you before processing your order, inform you of the refund restrictions and offer you the option of canceling.

Our service is guaranteed for one year.

The parts installed are guaranteed by the manufacturers, depending on the type of product you have purchased. Ask for complete details on the guarantees offered.

  • 1 year parts and labor
  • 5 years on Well Rite tanks
  • 7 years on Well-X-Trol tanks
  • 5 years on submersible pumps
  • 1 year on jet pumps

Contact usfor more informations.

Shipping and pick up in store

We deliver in Quebec only, within a 100 km radius of Saint-Jérôme, Quebec, Canada.

To find out if you are eligible, please contact us to determine if we can deliver our products to you. You can always pick up the item in store by appointment (450) 275-1304.

Deliveries are made by a member of our team, or in the case of a region far from our office, we use recognized carriers. Canada Post, Purolator.

For standard 12-24 hour orders and same day expedited orders (additional charge)

Contact us at 450-275-1304 between 8 a.m. and 5 p.m. Monday to Friday.

Need your item today?

Priority delivery charges of $60 before taxes apply.

* To benefit from expedited shipping, Pompe MDG must receive your order before 3 p.m. (ET).

Allow 3 to 6 hours to receive your order. We will contact you by telephone, to give you the fairest approximation of the time of delivery.

Contact us to order (450) 275-1304

Free shipping for orders over $200

There is no delivery charge for an order over $200 before taxes, within a 30 km radius of Saint-Jérôme.

Fees of $20 to $40 are charged for delivery beyond the 30 km radius of Saint-Jérôme.

Orders under $200

No delivery for orders under $200 please make an appointment for a pickup at the warehouse (450) 275-1304

Well pumps

Various factors can contribute to system malfunction.

Start by identifying your system type (submersible pump, jet pump)

Submersible pump:

  • Check the circuit breaker, turn it on/off,
  • Check if you have a low level switch. (video link)
  • For those who are skilled, check the electrical current flowing in and out of the switch. You can also try to replace the control box, you should know that your tank is probably the cause of the breakage of the box. So it is important to check if the tank is in good condition. You can refer to the tank calibration video. (video)
  • We can provide you with the required parts.
  • A submersible pump that starts and stops too often, check the calibration and the condition of the pressure tank. It will probably be faulty. Replacing the reservoir could greatly improve the life of your pump.

Jet pump:

  • If you notice that your jet pump is running constantly, you should definitely unplug it.
  • Several factors can contribute to malfunction. (Broken check valve, air leak, too low level in the well, lack of water in the well, breakage of the turbine due to age or the tube that goes to the pressure controller is clogged.)
  • If you notice that your jet pump has been running non-stop for more than 3 hours and its temperature is very high, the majority of the time you need to replace it.
  • A jet pump that starts and stops too often, check the calibration and condition of the pressure tank. It will probably be faulty. Replacing the reservoir could greatly improve the life of your pump.

Contact us to help you with your well pump.

It is important to have recourse to a trusted specialist to accurately identify the real source of the water problem. If you are faced with a problem of inefficient water pressure in your faucets, it is possible that there is a defect in one or other of the components of your well pump system.

Before buying a house/cottage, you should have the pump system for the well inspected. It is also recommended to have the water flow checked by a professional.

Why well water testing is an Important part of home inspection

Water well testing is important because it ensures drinking water is of the highest quality. Well water is often vulnerable to higher levels of iron, as well as water hardness and sulphides.

There could be other issues that result in plumbing issues, water spots, and pungent odors coming from your water source. You should not drink it, bathe in it or water the plants, if the water is harmful to your safety.

It tells you everything you need to know about the structural integrity of the home, as well as the health of the plumbing, HVAC, and electrical systems. What a home inspection never covers, however, is the health of a residence’s water well.

For this, you need to contact an experienced professional who understands water wells and knows what to look for.

What is well water testing?

The first thing a water well inspector will do is examine the system to find any potential problems that could lead to contamination.

They also take water samples and test them for bacteria, chemicals, and any other harmful particles that may be present.

If there are harmful chemicals and/or contaminants in the home water source, you should not drink it, bathe in it, or water plants.

Once testing is complete, you will receive a full report detailing any issues that may affect your buyer’s interest in the home.

If there are major problems, we can also repair or replace water well components or complete systems. You should never have to worry about water quality in a new home.

For real estate agents

Make sure water well testing is always part of any inspection of homes your clients want to buy.

Contact us to schedule an inspection of the well and the pump, the tank and other components, before buying a house.

  • Pump
  • Pressure tank
  • Pump starter (submersible)
  • Pressure controller
  • Constant pressure controller

Here is the comparison between the different types of pumps recommended according to the type of well.

  • For deep wells, beyond 125 feet, a submersible pump may be the best choice.
  • If the well is less than 25 feet deep, a jet pump is suitable.
  • If the well is between 25 and 110 feet, a deep well jet pump may be recommended.

How a jet pump works

Jet well pumps are located above ground in the home and use a motor and suction hose to pull water above ground.

We use it where the well is less than 25 feet and the water level is low.
It performs well if there is little water supply in the well or to draw water from a lake.
Approximate lifespan 10 to 15 years for a high quality pump. For an ”ordinary” quality pump from 3 to 8 years old.

How a submersible pump works

Submersible well pumps operate in the well 15 feet from the bottom and use a series of impellers to create enough pressure to drive the water in the house to the pressure tank.

Nous l’utilisons dans un puits artésien, ou de surface ou dans un lac.
It still outperforms jet pumps because it uses multiple impellers and does not require priming initially. It normally lasts longer. Approximate life of 15 to 20 years, for a high quality pump.

  • Jet pump: approximately 2 1/2 hours
  • Submersible pump: about 4 hours

We install submersible pumps from Flint & Walling because they perform well and are durable compared to other brands we know. If you have questions about the type of pump required, contact us.

Having a water well is essential for getting well water into your home.

If you’re on a budget, we’ve got some water pump installation tips you can follow to save a few bucks on your home well water.

Pay attention to signs that it needs to be replaced.

If you don’t wait for the well pump to fail, you’ll save money on the well water installation by replacing it before it breaks down.

Here are some signs you should pay attention to.

  • High electric bill
  • A dry well
  • Barely dripping faucets
  • Dirty water and particles

If you notice any of these signs, it may be time to replace it.

Contact us for a quote for the installation of a new well pump, our team will be able to advise you on what is most appropriate for your home.

Pressure tank

To learn how to calibrate a tank, see our page for all the steps to follow, and refer you via the video How to calibrate a pressure tank

  • The tank accumulates a volume of water in its diaphragm to allow the pump to stop. She redistributes this volume in the house until it is exhausted. Then the pump restarts. For more information, see our pressure tanks page.

You will find that the flow is very low in your taps, check

  • Faucet aerators
  • Sediment filters
  • Water treatment machine (softener)
    For systems equipped with a bypass, use it to check if the water or cartridge treatments are the cause of your lack of pressure.

Refer to our pressure tank page.

Depending on the quality of the tank.

  • Top of the range: 12 to 15 years (about 80,000 cycles)
  • Mid-range: 8 to 10 years (about 50,000 cycles)
  • Low end: 4 to 8 years (approx. 20,000 cycles)

The size of the residential water tank depends on the number of occupants. The average is 20 gallons.

MDG Pump recommends the following pressure tanks.

Pro-Lite CSS22, Well-X-Trol, Well-Rite, Defiance DEF20.

We replace all types of residential pressure tanks, such as: Burcam, Conair, Flotec, Gould, Signature2000, Pro-Source, Red Lion, Flexlite, Water Worker, Defiant, Jet Rite, Grundfos, Simer, Well-x-troll, Pro source, Wellmate, Flexcon WellRite.

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Test your water every year

You should have your well water tested annually. Bacteria can grow quickly in damp areas, so a pit is likely to breed if you’re not careful.

By checking your well water every year, you can ensure that it remains free of bacteria and other pollutants. If there have been major changes in your area, such as construction or flooding, you should check your well for pollutants.

You can have your water tested by hiring a water well service company.

If pollutants are found to be in excess, certain steps will be taken to rid your well water of the pollutant.

Well protection

You can protect your well water by avoiding activities that can introduce potentially harmful substances near your well. Here are some common household items that should be on your radar:

  • Fertilizers
  • Paints
  • Herbicides, insecticides, pesticides
  • Death to rats
  • Combustibles
  • Degreasers
  • Motor oil
  • Other pollutants

If you mix or handle any of the above, be sure to do so at a safe distance from the well. Prevent unwanted substances from backing up into your water supply by using a backwater valve.

When combining fertilizers, pesticides or other chemicals, do not place the hose inside the container. This can lead to residue in contact with the pipe and therefore with your drinking water.

Eliminate these chemicals from your home or keep them away from your well to avoid water contamination.

We can assess your needs during an appointment, allow 24 to 48 hours for a meeting at your residence, an inspection will be made and can determine one of the options that you can use to improve the quality of your water, or try to solve your problem of contaminants in the water using approved solutions and products, according to the country’s environmental standards in force.

Disinfection included. Travelling expenses.

Electrical controls and pressure switches

Pressure switches are designed to automatically sense the change in pressure.

The difference between a standard and low level switch is that the low level cuts off the power to the pump if the pressure is below the starting pressure (10 psi below the adjustment).

On the pressure switches, there are two operating pressures:
– starting pressures (cut-in) example: 30 psi, cut-in at 20 psi
– cut-out pressures example: 50 psi

Start pressure is defined as the low pressure that starts the pump and stop pressure is the high pressure that stops the pump.

Each switch also includes a deviation or range based on the start and stop pressures. The start and stop pressures of the switch can be adjusted if certain applications require it. For example, if the start pressure is 40 psi and the stop is 60 psi, there will be a difference of 20 psi.

  1. Start by closing your main valve located at the outlet of the pressure tank.
  2. Then activate the small arm by pushing it upwards (position 2 on the photo). Be careful not to push too high (position 3 on the photo) as this position turns the switch off.
  3. If your pump is working you will see the pressure rise and between 20 and 30 psi the small arm will be relaxed. You have reprimed your pump.
  4. Open the main valve slowly to avoid water hammer.

Check out the video to see the steps. (in french)

First sign:

  • smell of burnt electronics (plastic)
  • On the capacitor you will see between the 2 wires, a hole with a white membrane, if the membrane is swollen or dried or cracked, the capacitor is defective.
  • You will hear an electrical noise (low vibration) which stops after 10 seconds and starts again at regular intervals.
  • Cause of failure, in most cases the pressure tank is faulty.

High water usage, faulty tank or too small tank.

What you need to know about wells

The artesian well in most cases is a steel pipe, with a diameter of 6-8 inches, sometimes more. Protruding a minimum of 12 inches from the floor. From 0 to 1200 feet.

The surface well, in most cases, is a concrete cylinder 3 to 4 feet in diameter with a large cement cover. From 0 to 35 feet.

In some cases, you will have a concrete tile with a surface well cover, within which is an artesian well that has been cut below ground level. These installations are often hard to access and require an extension of the well casing and the installation of a slider (pitless).

Wells can last in some cases up to 100 years.

You can protect your well water by avoiding activities that can introduce potentially harmful substances near your well. Here are some common household items to keep away from the well:

  • Herbicides or pesticides
  • Fertilizers
  • Paints
  • Degreasers
  • Motor oil
  • Insecticide
  • Combustibles
  • Death to rats
  • Other pollutants

Keep them away from your well to avoid water contamination.

Do not mix or handle any of the above items near the well. Prevent unwanted substances from backing up into your water supply by using a backwater valve.

When combining fertilizers, pesticides or other chemicals, do not place the hose inside the container. This can lead to residue in contact with the pipe and therefore with your drinking water.

Maintenance

Experts recommend annual well maintenance, or whenever you notice a problem.

it is recommended that you perform annual maintenance on your well system to get the best performance from your well for the longest possible time. Have the operation of your well examined and evaluated by a qualified professional. You will also want to know what is in your drinking water to prevent you or your family from falling victim to contaminants and resulting illnesses.

The cheking process :

  • Bacteria or other contaminants
  • Leaks
  • Sand or sediment in the water
  • Operation of pressure tank, pump motor and pressure switch
  • Flow test and water level check
  • Visual inspection to ensure equipment is sanitary and up to code
  • Any other issues that may be causing a problem with your well or water quality

A small, insignificant problem can quickly turn into a costly problem.

To keep your well operating at its best for as long as possible, it’s essential to have a professional identify potential problems and resolve them before they become major or even cause your well to shut down completely.

Contact us to maintain your well and drinking water pumping system.

Use caution when servicing or installing any potable water pumping system component. Products that require electricity can be dangerous and deadly if not handled with care. If you know little or nothing about how to do it, it is imperative to contact a qualified professional as soon as possible.

Always wear protective gloves and safety glasses during installation and maintenance of the expansion tank. Use proper lifting tools when positioning and installing the tank.