FAQ

We offer an installation and maintenance service for artesian well and surface well pump systems.

Important:

Check the attached map to see if you are in the territory we serve before placing a service call.

Our team is concerned about the quality of the services and products we recommend, in order to offer a service that exceeds your expectations and meets the highest industry standards. Guaranteed service and parts (from the manufacturer)

See our achievements and testimonials from our clients.

Check out our business profile on Google for more testimonials!

With over 10 years’ experience in well pump repair services, our team is committed to the quality of the services and products we recommend. Our mission is to provide you with service that exceeds your expectations and meets the highest industry standards. Service and parts guaranteed (from the manufacturer).

See our achievements and testimonials from our clients.

Check out our business profile on Google for more testimonials!

Installation, replacement and repair of drinking water well pump systems, for homes, cottages or businesses with artesian or surface wells.

Pompe MDG sells and installs pumps for artesian wells and surface wells.

We offer 3 types of well pumps to draw the water needed for your home. In addition to pressure tanks, control boxes, pressure switch (pressure switch) and other plumbing accessories required for a waterproof installation.

Contact Us for more information.

It’s important to use a trusted specialist to properly identify the real source of the problem. If you’re experiencing a loss of pressure or a complete lack of water in your home, it’s possible to determine the problem quickly by replacing only the defective parts of your well pump system.

MDG Pump holds a valid license – R.B.Q. 5789-9445-01

Validate a RBQ license, from Registre des détenteurs de license au Québec.

We handle requests from residential and commercial property owners.

If you are a tenant and have a water supply problem, please notify your landlord. To contact us.

We don’t drill

You will need to do business with a well digger to have a well dug on your land. For an estimate of your needs, we can recommend approved companies recognized for their values and the quality of their services.

We will still be able to offer you our pump installation products and services when the well is drilled.

Contact Us for more information.

Our service is guaranteed for one year.

The parts installed are guaranteed by the manufacturers, depending on the type of product you have purchased. Ask for complete details on the guarantees offered.

• 1 year parts and labor
• 5 years on Well Rite tanks
• 7 years on Well-X-Trol tanks
• 5 years on submersible pumps
• 1 year on jet pumps

Contact Us for more information.

1. In your Order form, you must:

Select the :

2. We will contact you by phone to make an appointment.

Important information:

Equipment: Plumbing fittings, wires, pipes or other equipment will be billed separately, if required on site after verification of your installation. You’ll be notified before installation, so you can decide if it’s right for you.

For pressure tanks, you will also need to purchase a tank tee so that we can guarantee our installation. A worn tee is a leak hazard.

Our experience in the field leads us to select only trusted products and brands that have proven themselves over time.

The quality of our service also means that we choose to use top-quality products. This also applies to the products available in our online store.

A quality water system is more efficient and, if properly maintained, can last longer than other products on the market.

We believe it’s always best to choose products that offer good value for money when upgrading a residential drinking water system.

Some of our products are now sold online, such as tank, submersible pump, jet pump and tank tee kit (bronze or stainless steel). New products are added every month, so please feel free to make suggestions.

To place an order you can:

• Visit our online store for certain products, such as pressure vessels.
• Contact us directly to place an order, pick it up by appointment, or have it installed by one of our technicians. (450) 275-1304

As soon as possible from 12h to 24h. Order online or contact us (450) 275-1304

Please contact us as soon as possible. Any order that has been placed cannot be refunded.

What payment methods are accepted online?

Visa, MasterCard, Square credit cards.

When will payment be charged to my credit card?

Items will be billed to your credit card upon purchase.

You are not required to have an account to place orders on our site pomedg.com. To place your order without an account, click Checkout as Guest when prompted to log in or register.

Please contact us as soon as possible. Any order that has been placed cannot be refunded.

Refunds

Due to factors such as warranties, original supplier, shipping restrictions, product type, etc., some items cannot be returned but can be exchanged, with certain restrictions.

Any products installed cannot be refunded.

Complete the returns form, a member of our team will contact you.

Please include:

• Order number
• Item(s) you want to Refund: Return 30 days if the Box is unopened and in new condition.
• Non-refundable: if opened and installed

1. 1. Tank
      - Open box: (not installed) 75% refund
      - Manufacturing defect: Exchange only (manufacturer guaranteed)
      - Refund: Return 30 days if the Box is not opened. New condition.
      - Non-refundable: if opened and installed
   2. Submersible pump
      - Open box: (not installed) 75% refund
      - Manufacturing defect: Exchange only (manufacturer guaranteed)
      - Refund: Return 30 days if the Box is unopened. New condition.
      - Non-refundable: if opened and installed
   3. Jet pump
      - Open box: (not installed) 75% refund
      - Manufacturing defect: Exchange only (manufacturer guaranteed)
      - Refund: Return 30 days if the Box is unopened. New condition.
      - Non-refundable: if opened and installed
   4. Control boxes
      - Open box (if impeccable): (not installed) 100% refund
      - Manufacturing defect: Exchange only (manufacturer guaranteed)
      - Refund: Return 30 days if the Box is not opened. New condition.
      - Non-refundable: if opened, has been installed, scratched or damaged
   5. Pressure switch
      - Open box: (not installed) 100% refund
      - Manufacturing defect: Exchange only
      - Refund: 30 day return if box is not open. New condition.
      - Non-refundable: if opened and installed
   6. Pumptec pump protection
      - Open box (if impeccable): (not installed) 100% refund
      - Manufacturing defect: Exchange only (manufacturer guaranteed)
      - Refund: Return 30 days if the Box is not opened. New condition.
      - Non-refundable: if opened has been installed, scratched or damaged
   7. Constant pressure controllers
      - Manufacturing defect: Exchange only (manufacturer's warranty)
      - Refund: 30-day return if the box is unopened. New condition.
      - Non-refundable: if opened has been installed, scratched, damaged
   8. Electric wire
      - Define the number of feet required. Final sale only.
      - Manufacturing defect: Exchange only (manufacturer's warranty)
   9. Heating wire
      - Set the number of feet required. Final sale only.
      - Manufacturing defect: Exchange only (manufacturer's warranty)
      - In the case of a hose freeze, if the wire is not long enough (no refund)
      - It is best to have it installed by a technician
   10. Heating wire connection
       - Manufacturing defect: Exchange only (manufacturer's warranty) -
       - Final sale
       - Refund: None
   11. Pipes
       - Define the number of feet required. Final sale only.
       - Manufacturing defect: Exchange only (manufacturer's warranty)
   12. Fittings and PEX
       - 30 days refund or exchange if not installed
   13. Filtration kit
       - Open box: (not installed) 75% refund
       - Manufacturing defect: Exchange only (manufacturer guaranteed)
       - Refund: Return 30 days if the Box is unopened. New condition.
       - Non-refundable: if opened and installed
   14. Cartridge
       - Refund: Return 30 days if the Box is not opened. New condition.
       - Non-refundable: if opened and installed
   15. UV-Max water treatment device
       - Open box: (not installed) 75% refund
       - Manufacturing defect: Exchange only (manufacturer guaranteed)< br />- Refund: Return 30 days if the Box is not opened. New condition.
   16. Sediment filter (Vu-Flow)
       - Open box: (not installed) 75% refund
       - Manufacturing defect: Exchange only (manufacturer's warranty)
       - Refund: Return 30 days if the Box is not opened. New condition.
   17. Neoprene skirt and plastic bases from Flexcon
       - Open box: (not installed) 75% refund
       - Manufacturing defect: Exchange only (manufacturer's warranty)< br />- Refund: Return 30 days if the Box is not opened. New condition.
       - Non-refundable: if opened and installed
   18. Well Pump Accessories
       - Open Box: (Not Installed) 75% Refund
       - Manufacturing Defect: Exchange Only (Manufacturer Guaranteed)
       - Refund: Return 30 days if the Box is unopened. New condition.
       - Non-refundable: if opened and installed
   19. Plastic skirts and bases
       - Manufacturing defect: Exchange only (manufacturer guaranteed)
       - Refund: 30-day return if in good condition. New condition.
       - Non-refundable: if opened and installed
   20. Covers / Gaskets
       - Open box: (not installed) 75% refund
       - Manufacturing defect: Exchange only (manufacturer guaranteed)
       - Refund: Return 30 days if the Box is not opened. New condition.
       - Non-refundable: if opened and installed
   21. Manometers
       - Open box: (not installed) 75% refund
       - Manufacturing defect: Exchange only (manufacturer guaranteed)
       - Refund: Return 30 days if the Box is not opened. New condition.
       - Non-refundable: if opened and installed

Our service is guaranteed for one year. The parts installed are guaranteed by the manufacturers, depending on the type of product you have purchased. Ask for complete details on the guarantees offered.

• 1 year parts and labor
• 5 years on Well Rite tanks
• 7 years on Well-X-Trol tanks
• 5 years on submersible pumps
• 1 year on jet pumps

Contact Us for more information.

By appointment only.

Contact us at (450) 275-1304 between 8 a.m. and 5 p.m., Monday to Friday.

Here is the comparison between the different types of pumps recommended according to the type of well.

• For deep wells, beyond 125 feet, a submersible pump may be the best choice.
• If the well is less than 25 feet deep, a jet pump is suitable.
• If the well is between 25 and 110 feet, a deep well jet pump may be recommended.

How a jet pump works

• Jet well pumps are located above ground in the home and use a motor and suction hose to pull water above ground.
• We use it in cases where the well is less than 25 feet and the water level is low.
• It performs well when there is little water in the well, or when drawing water from a lake.
• Approximate lifespan 10 to 15 years for a high quality pump. For an “ordinary” quality pump from 3 to 8 years.

How a submersible pump works

• Submersible well pumps operate in the well 15 feet from the bottom and use a series of pulses to create pressure strong enough to get the water in the house to the pressure tank.
• We use it in an artesian well, or surface well or in a lake.
• It still performs better than jet pumps because it uses multiple impellers and does not require initial priming. It normally lasts longer. Approximate service life of 15 to 20 years for a high-quality pump.

• Pump
• Pressure tank
• Pump starter (submersible)
• Pressure controller
• Constant pressure controller

It’s important to use a trusted specialist to properly identify the real source of the water problem. If you’re experiencing inefficient water pressure in your taps, it’s possible that there’s a defect in one or other of the components of your well pump system.

We install Flint & Walling submersible and jet pumps. Recognized for their reliability and durability, more so than some of the other products on the market today and available in big-box stores.

Before buying a house or cottage, you should have your well pump system inspected. It is also recommended to have the water flow checked by a professional.

Why Well Water Testing is an Important Part of the Home Inspection

Water well testing is important to ensure that drinking water is of the highest quality. Well water is often vulnerable to higher levels of iron, as well as water hardness and sulfides.

There could be other issues that lead to plumbing issues, water stains, and pungent odors coming from your water source. You should not drink it, bathe in it or water plants if the water is harmful to your safety.

The inspector tells you everything you need to know about the structural integrity of the house, as well as the health of the plumbing, HVAC and electrical systems. What a home inspection never covers, however, is the health of a residence’s water well.

To do this, you need to contact an experienced professional who understands water wells and knows what to look for.

What is well water analysis?

The first thing a water well inspector does is examine the system for any potential problems that could lead to contamination.

It also takes water samples and tests them for bacteria, chemicals and any other harmful particles that may be present.

If there are harmful chemicals and/or contaminants in your home’s water supply, don’t drink it, bathe in it or water your plants.

Once testing is complete, you will receive a comprehensive report detailing any issues that could affect your buyer’s interest in the home.

If there are major problems, we can also repair or replace water well components or entire systems. You should never have to worry about water quality in a new home.

For real estate agents

Make sure water well testing is always part of any inspection of homes your clients are interested in purchasing.

Contact us to schedule an inspection of your well, pump, tank and other components before you buy a home.

We install submersible pumps from Flint & Walling, because they are efficient and durable, compared to other brands we know. If you have questions about the type of pump required, contact us.

Please refer to our pressure vessel page.

To find out how to calibrate a reservoir, consult our web page for all the steps to follow, and refer to the How to check and calibrate a pressure reservoir video.

The tank accumulates a volume of water in its diaphragm to allow the pump to stop. She redistributes this volume throughout the house until it is exhausted. Then the pump restarts. For more information, see our page on pressure tanks.

You will notice that the flow rate in your taps is very low:

• Faucet aerators
• Sediment filters
• Water treatment machine (softener)
• For systems equipped with a bypass, use it to check whether water or cartridge treatments are the cause of your lack of pressure.

See the low level switch page.

Depending on the quality of the tank.

High end: 12 to 15 years (approx. 80,000 cycles)
Medium end: 8 to 10 years (approx. 50,000 cycles)
Low end: 4 to 8 years (approx. 20,000 cycles)

The size of the residential water tank depends on the number of occupants. The average is 20 gallons.

Pro-Lite CSS22, Well-X-Trol, Well-Rite, Defiance DEF20.

We replace all types of residential pressure vessels, such as: Burcam, Conair, Flotec, Gould, Signature 2000, Pro-Source, Red Lion, Flexlite, Water Worker, Defiant, Jet Rite, Grundfos, Simer, Well-x-trol, Pro source, Wellmate, Flexcon WellRite.

Pressure switches are designed to automatically sense the change in pressure.

The difference between a standard and low level switch is that the low level cuts off power to the pump if the pressure is below the starting pressure (10 psi below the adjustment).

On pressure switches, there are two operating pressures:
– cut-in pressure e.g. 30 psi, cut at 20 psi
– cut-out pressure e.g. 50 psi

Start pressure is defined as the low pressure that starts the pump and stop pressure is the high pressure that stops the pump.

Each switch also includes a deviation or range based on the start and stop pressures. The start and stop pressures of the switch can be adjusted if certain applications require it. For example, if the start pressure is 40 psi and the stop is 60 psi, there will be a difference of 20 psi.

1. Start by closing your main valve located at the outlet of the pressure tank.
2. Then operate the small arm by pushing it upwards (position 2 in photo). Be careful not to push too high (position 3 in the photo), as this position turns the switch off.
3. If your pump is working, you’ll see the pressure rise to between 20 and 30 psi; the little arm will be relaxed. You’ve primed your pump.
4. Open the main valve slowly to avoid water hammer.
5. Watch the video to see the steps.

The main function of the well pump control box is to start and stop the well pump as required.

First signs:

• smell of burnt electronics (plastic)
• On the capacitor you’ll see a hole with a white membrane between the 2 wires. If the membrane is swollen, dried out or cracked, the capacitor is defective.
• You will hear an electrical noise (weak vibration) which stops after 10 seconds and starts again at regular intervals.
• Cause of failure, in most cases: the pressure tank is defective.

The artesian well is in most cases a steel pipe, 6 to 8 inches in diameter, sometimes more. At least 12 inches above ground. Approximately 0 to 400 feet, sometimes more, depending on your location, the depth of water available and the type of soil on your property, whether sandy, earthy or rocky.

The surface wellin most cases, is a concrete cylinder 3 to 4 feet in diameter with a large cement cover. From 0 to 35 feet.

In some cases, you will have a concrete tile with a surface well cover, within which is an artesian well that has been cut below ground level. These installations are often difficult to access, requiring the well casing to be lengthened and a well slide installed.

In some cases, wells can last up to 100 years.

You can protect your well water by avoiding activities that can introduce potentially harmful substances near your well. Here are some common household items to keep away from the well:

• Herbicides or pesticides
• Fertilizers
• Paints
• Degreasers
• Motor oil
• Insecticide
• Combustibles
• Death to rats
• Other pollutants

Keep them away from your well to avoid water contamination.

Do not mix or handle any of the above near the well. Prevent unwanted substances from backing up into your water supply by using a backwater valve.

When combining fertilizers, pesticides or other chemicals, do not place the hose inside the container. This can lead to residue in contact with the pipe and therefore with your drinking water.

Use caution when maintaining or installing a potable water pumping system component. Products that require electricity can be dangerous and deadly if not handled with care. If you have little or no idea what to do, it’s imperative that you contact a qualified professional as soon as possible.

Always wear protective gloves and safety glasses when installing and servicing the expansion tank. Use appropriate lifting tools when positioning and installing the tank.

Experts recommend annual well maintenance, or whenever you notice a problem.

We recommend that you carry out annual maintenance on your well system to get the best performance from your well for as long as possible. Have the operation of your well examined and evaluated by a qualified professional. You’ll also want to know what’s in your drinking water to prevent you or your family from falling victim to contaminants and resulting illnesses.

The cheking process :

• Bacteria or other contaminants
• Leaks
• Sand or sediment in the water
• Operation of pressure tank, pump motor and pressure switch
• Flow test and water level check
• Visual inspection to ensure equipment is sanitary and up to code
• Any other issues that could cause a problem with your well or water quality

A small, insignificant problem can quickly turn into a costly problem.

To keep your well running at its best for as long as possible, it’s essential to call on the services of a professional to identify potential problems and resolve them before they become major or even cause your well to come to a complete standstill.

Contact us to maintain your well and drinking water pumping system.