RETURN FORM

Please contact us as soon as possible. Any order that has been placed cannot be refunded.

Refunds

Due to factors such as warranties, original supplier, shipping restrictions, product type, etc., some items cannot be returned but can be exchanged, with certain restrictions.

Any products installed cannot be refunded.

Complete the returns form, a member of our team will contact you.

Please include:

• Order number
• Article(s) à rembourser30-day return if box is unopened. New condition only.
• Non-refundable: if opened and installed

1. 1. Tank
      - Opened box: (uninstalled) 75% refund
      - Manufacturing defect: Exchange only (manufacturer's warranty)
      - Refund: 30-day return if box unopened. New condition.
      - Non-refundable: if opened and installed
   2. Submersible pump
      - Limited 1-year manufacturer's warranty, when not installed by Pompe M.D.G. inc.
      - Open box: (uninstalled) 75% refund
      - Manufacturing defect: Exchange only (manufacturer's warranty)
      - Refund: 30-day return if box unopened. New condition.
      - Non-refundable: if opened and installed
   3. Jet pump
      - Limited 1-year manufacturer's warranty, when product is not installed by Pompe M.D.G. inc.
      - Open box: (not installed) 75% refund
      - Manufacturing defect: Exchange only (manufacturer's warranty)
      - Refund: 30-day return if box is unopened. New condition.
      - Non-refundable: if opened and installed
   4. Control boxes
      - Final sale
   5. Pressure switches
      - Final sale
   6. Pump protection Pumptec
      - Final sale
   7. Constant pressure controllers
      - Manufacturing defect: Exchange only (manufacturer's warranty)
      - Refund: 30-day return if box unopened. New condition.
      - Non-refundable: if opened, installed, scratched, damaged
   8. Electrical wire
      - Define the number of feet required. Final sale only.
      - Manufacturing defect: Exchange only (manufacturer's warranty)
   9. Heating wire
      - Define the number of feet required. Final sale only.
      - Manufacturing defect: Exchange only (manufacturer's warranty)
      - In the case of a frozen pipe, if the wire is not long enough (no refund)
      - It is preferable to have it installed by a technician.
   10. Heating wire connection
       - Manufacturing defect: Exchange only (manufacturer's warranty) -
       - Final sale
       - Refund: None
   11. Hoses
       - Define the number of feet required. Final sale only.
       - Manufacturing defect: Exchange only (manufacturer's warranty)
   12. Fittings and PEX
       - 30 days, refund or exchange if not installed
   13. Filtration kit
       - Opened box: (uninstalled) 75% refund
       - Manufacturing defect: Exchange only (manufacturer's warranty)
       - Refund: 30-day return if box is unopened. New condition.
       - Non-refundable: if opened and installed
   14. Cartridge
       - Refund: 30-day return if box unopened. New condition.
       - Non-refundable: if opened and installed
   15. UV-Max water treatment unit
       - Opened box: (uninstalled) 75% refund
       - Manufacturing defect: Exchange only (manufacturer's warranty)
       - Refund: 30-day return if box is unopened. New condition.
   16. Sediment filter (Vu-Flow)
       - Box opened: (uninstalled) 75% refund
       - Manufacturing defect: Exchange only (manufacturer's warranty)
       - Refund: 30-day return if box unopened. New condition.
   17. Neoprene skirt and plastic bases by Flexcon
       - Opened box: (uninstalled) 75% refund
       - Manufacturing defect: Exchange only (manufacturer's warranty)
       - Refund: 30-day return if box unopened. New condition.
       - Non-refundable: if opened and installed
   18. Well pump accessories
       - Opened box: (uninstalled) 75% refund
       - Manufacturing defect: Exchange only (manufacturer's warranty)
       - Refund: 30-day return if box unopened. New condition.
       - Non-refundable: if opened and installed
   19. Plastic skirts and bases
       - Manufacturing defect: Exchange only (manufacturer's warranty)
       - Refund: 30-day return if in good condition. New condition.
       - Non-refundable: if opened and installed
   20. Covers / seals
       - Opened box: (uninstalled) 75% refund
       - Manufacturing defect: Exchange only (manufacturer's warranty)
       - Refund: 30-day return if box unopened. New condition.
       - Non-refundable: if opened and installed
   21. Pressure gauges
       - Box opened: (uninstalled) 75% refund
       - Manufacturing defect: Exchange only (manufacturer's warranty)
       - Refund: 30-day return if box unopened. New condition.
       - Non-refundable: if opened and installed

Our service is guaranteed for one year. Parts are guaranteed by the manufacturers.

• 1 year parts and labor
• 5 years on Well Rite tanks (Flexcon)
• 7 years on Well-X-Trol tanks (Amtrol)
• 5 years on submersible pumps (Flint & Walling)
• 1 year on jet pumps (Flint & Walling)

Contact Us for more information.