{"id":13246,"date":"2023-12-22T09:58:18","date_gmt":"2023-12-22T13:58:18","guid":{"rendered":"https:\/\/pompemdg.com\/support\/"},"modified":"2026-01-27T12:51:18","modified_gmt":"2026-01-27T16:51:18","slug":"support","status":"publish","type":"page","link":"https:\/\/pompemdg.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_92616049\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1666204955\">\n\n\t<div id=\"col-1339725504\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3312359046\" class=\"text\">\n\t\t\n<h1 class=\"uppercase\">SUPPORT<\/h1>\n\t\t\n<style>\n#text-3312359046 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3195556494\" class=\"text\">\n\t\t\n<h2><a href=\"tel:+14502751304\">(450) 275-1304<\/a><\/h2>\n\t\t\n<style>\n#text-3195556494 {\n  font-size: 1.55rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1875850870\" class=\"text\">\n\t\t\n<h2>Check your water system with our troubleshooting tips or help videos.<\/h2>\n<p>If you notice an equipment failure or if the problem persists, call on one of our qualified technicians to adjust or replace one or more components of your drinking water system.<\/p>\n<h3> <\/h3>\n\t\t\n<style>\n#text-1875850870 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1339725504 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px -80px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_92616049 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_864534675\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"600\" src=\"https:\/\/pompemdg.com\/wp-content\/uploads\/2022\/08\/bgvagues.jpg\" class=\"bg attachment-original size-original\" alt=\"Water surface\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1497652504\">\n\n\t<div id=\"col-1873911781\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/9QsSJTSgVKg?si=Xc52iV7FujCoK4hI\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\"><\/iframe><br \/>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1873911781 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1994995698\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/DaQBM8_jcDs?si=vvbp6k8Y5aK5Hsut\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\"><\/iframe><br \/>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1994995698 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_864534675 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_864534675 .section-bg-overlay {\n  background-color: rgba(7, 26, 48, 0.738);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_339011616\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-179845102\">\n\n\t<div id=\"col-395173177\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-45225836\" class=\"text\">\n\t\t\n<h3>Troubleshooting tips<\/h3>\n\t\t\n<style>\n#text-45225836 {\n  font-size: 1.45rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-395173177 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px -50px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-equal\"  id=\"row-1186289703\">\n\n\t<div id=\"col-462215401\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgba(93, 182, 199, 0.36);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\t<div id=\"text-476139503\" class=\"text\">\n\t\t\n<ul class=\"display-posts-listing\"><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/how-to-replace-a-filter-cartridge\/\">How to replace a filter cartridge<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/what-to-do-when-a-well-pump-keeps-tripping-the-circuit-breaker\/\">What should you do when a well pump trips the circuit breaker?<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/common-problems-encountered-on-a-pumping-system\/\">Common problems encountered on a pumping system<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/how-to-identify-a-lack-of-pressure\/\">How to identify a lack of pressure<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/common-pump-system-problems-after-a-power-failure\/\">Electrical Failure: Common Problems on a Well Pump System<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/to-check-in-case-of-water-shortage\/\">To be checked in case of lack of water<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/why-you-shouldnt-fill-your-pool-with-your-well\/\">Why you shouldn&#8217;t fill your pool with your well<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/what-are-the-signs-of-a-faulty-pressure-switch\/\">What are the signs of a faulty pressure switch?<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/what-kind-of-maintenance-does-a-well-pump-require\/\">What kind of maintenance does a well pump require?<\/a><\/li><li class=\"listing-item\"><a class=\"title\" href=\"https:\/\/pompemdg.com\/en\/6-quick-facts-to-know-if-your-reservoir-is-defective\/\">6 quick ways to tell if your tank is defective<\/a><\/li><\/ul>\n\t\t\n<style>\n#text-476139503 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-462215401 > .col-inner {\n  padding: 15px 10px 15px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2065972917\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgba(93, 182, 199, 0.36);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\t<div class=\"ux-menu stack stack-col justify-start ux-menu--divider-solid\">\n\t\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/pompemdg.com\/en\/contact-us\/\" >\n\t\t\t<i class=\"ux-menu-link__icon text-center icon-angle-right\" aria-hidden=\"true\"><\/i>\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tBook a technician\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/pompemdg.com\/en\/equipment-identification\/\" >\n\t\t\t<i class=\"ux-menu-link__icon text-center icon-angle-right\" aria-hidden=\"true\"><\/i>\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tEquipment identification\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/pompemdg.com\/en\/installation-types\/\" >\n\t\t\t<i class=\"ux-menu-link__icon text-center icon-angle-right\" aria-hidden=\"true\"><\/i>\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tTypes of well installation\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/pompemdg.com\/en\/shop\/\" >\n\t\t\t<i class=\"ux-menu-link__icon text-center icon-angle-right\" aria-hidden=\"true\"><\/i>\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tShop here\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2065972917 > .col-inner {\n  padding: 15px 10px 15px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_339011616 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_2089811245\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-349224148\">\n\n\n\t<div id=\"col-491695928\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1246503604\" class=\"text\">\n\t\t\n\n<h2 style=\"text-align: center;\">Territory we serve<\/h2>\n<p style=\"text-align: center;\"><strong>Laurentians<\/strong><\/p>\n<p style=\"text-align: center;\">Saint-J\u00e9r\u00f4me, Bellefeuille, Lafontaine, Saint-Antoine, Saint-Colomban, Sainte-Sophie, Saint-Hippolyte, Piedmont, Pr\u00e9vost, Sainte-Anne-des-Lacs, Saint-Sauveur, Sainte-Ad\u00e8le, Morin-Heights, Saint-Adolphe-d\u2019Howard, Saint-Agathe, Lantier, Sainte-Marguerite-du-Lac-Masson, Entrelacs, Mille-Iles, Mont-Tremblant, Gore, Brownsburg-Chatham, Lachute, New Glasgow, Sainte-Anne-des-Plaines, Boisbriand, Blainville, Mirabel, Saint-Janvier, Sainte-Th\u00e9r\u00e8se, Saint-Eustache, Oka, Saint-Augustin.<\/p>\n<p style=\"text-align: center;\"><strong>Lanaudi\u00e8re<\/strong><\/p>\n<p style=\"text-align: center;\">Saint-Lin-des-Laurentides, Sainte-Julienne, Saint-Calixte, Rawdon, Mascouche, Terrebonne.<\/p>\n<p style=\"text-align: center;\"><strong>**We cannot serve towns east of Route 125. **<\/strong><\/p>\n\t\t\n<style>\n#text-1246503604 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/pompemdg.com\/en\/contact-us\/\" class=\"button secondary\" style=\"border-radius:10px;\">\n\t\t<span>Make an appointment<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-491695928 > .col-inner {\n  padding: 30px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2089811245 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  margin-bottom: 0px;\n  min-height: 300px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-13246","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support - Pompe M.D.G inc.<\/title>\n<meta name=\"description\" content=\"Support tips to quickly find the source of the problem with your well water pump. 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